At Payday Plus Technical Support, we understand that there are times you need a skilled technician to guide you through an issue, whether you are an individual working at home, or a large company who requires business-critical support.
Every technical support representative who helps you has undergone rigorous training, so you can be sure you'll get the expertise you need. They'll also communicate at your level – whether you're a developer who's up to speed on the latest technical issues or a new computer user having trouble articulating your question. And rest assured; your technical representative will help you until your issue is settled. It's no wonder that the vast majority of Payday Plus customers tell us they are satisfied with our service. It's prompt, accurate, and complete.
We offer up to 4 hours of free technical support for 30 days following the installation of our product. This is our Jump Start Training program. The scope of this program includes assistance to properly install the software and questions on how to use our program. This assumes that your computer is setup and functioning properly prior to installation. It also assumes that you have the basic knowledge of how to operate your computer. Our free support does not include assistance in setting up your computer, network or any other software or hardware. Technical support on issues that do not pertain to the installation and use of our software may be available under our Bronze Pay-Per-Incident support plan, depending on the nature of the problem.
For pricing, please refer to Technical Support pricing.
Bronze Pay-Per-Incident Support
Pay as you go...
It's the middle of the day, the auditors are in your office asking you questions about a customer’s history and you can’t remember how to do it…never mind you can’t remember your name at this point. None the less, you need some technical assistance before you can continue. Where do you turn for help? Payday Plus Technical Support is available to help you. It's called Bronze Pay-Per-Call Support – simply pay for support as you go. This is an ideal option for anyone who has the occasional, but critical, need for help during regular business hours. Order Now!
Silver Discounted Advance-Purchase Support
Enter the comfort zone...
You anticipate more than just an occasional call to Payday Plus Technical Support. Your staff is not real computer savvy and you are more than a little concerned about what key they are going to press next. Maybe you just lost your expert user and you need to train a new employee! If you feel more comfortable purchasing a larger quantity of support, you need Silver Support. Order Now!
Gold Premium Support
There's no stopping you now...
Your business success is riding on the technology you deploy. So you want to be sure your requests are given top priority attention. You want direct access to targeted, proactive information that can help you prevent problems from occurring and smoothly implement Payday Plus products and technologies. You want greater control over your support costs. You need Gold Support.
As a Gold customer, you will receive the all of the following premium benefits. Priority Service, an even larger discount on Advance-Purchase Support, a 50% Discount on all Upgrades for 3 years so you always have the most current features to help you stay in tune with regulations, and lastly, a full licensed copy of Remote Control Software for remote control Tech Support which eliminates the need to tie up a staff member during problem resolution. Order Now!
After Hours Emergency Support
I want it and I want it now!
You are open all weekend and you want us to be too! We understand, everyone has mission critical deadlines. You are serious about getting your problem resolved and you don’t care who has to get out of bed! We are pleased to offer that level of service, but it is a little more pricey than any of our other support plans. Please note that After Hours support is not covered under any of our other plans. If you need us, we can be reached by pager. Order Now!